FAQs
Frequently Asked Questions (FAQ)
How can I contact LifestyleLuxx?
You can contact us at any time by email at info.lifestyleluxx@gmail.com Our customer service team will be happy to help you with any concerns!
Do you ship worldwide?
Yes, we ship worldwide.
Where does shipping come from?
Our products are shipped from Hong Kong .
Can I change or cancel my order?
Because we process orders as quickly as possible, you must request changes or cancellations within 12 hours of placing your order . After this time, we cannot make any changes. However, you can return your order after receipt and receive a full refund .
Which payment methods are accepted?
We accept all major credit cards ( VISA, Mastercard, AMEX ) and PayPal .
When will my order be processed?
All orders are processed and shipped from our warehouse. Please note that delays may occur during holidays or sales.
- Processing: Monday to Friday
- Processing time: 1–3 business days from order date
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Shipping: the next business day after processing
No shipping on weekends.
How long does delivery take?
Due to high demand, delivery may take 2-4 weeks .
What happens if I don't receive my order?
If you do not receive your order within 32 days of shipment , you are entitled to a full refund .
Do I have to pay customs or import fees?
The prices listed on our website are tax-free in euros . However, customs and import fees may apply once your order reaches your country. These fees are determined by your local customs authority and are your responsibility.
We assume no liability for customs fees or delays caused by customs. For more information, please contact your local customs office.
How can I return an item?
Please contact us at info.lifestyleluxx@gmail.com to start the return process.
What do I do if my items are defective, incorrect, or damaged?
If you receive faulty, incorrect, or damaged items, please contact us immediately. Be sure to include your order number , photos of the items , and all relevant information. We will resolve the issue as quickly as possible.
When will I receive my refund?
All refunds will be made to the original method of payment.
- If you pay by credit or debit card, the refund will be transferred to your bank within 7-10 business days after we receive the return or cancellation.
- Please contact your bank or credit card company to find out when the amount will be credited to your account.
If you have not received your refund after this time:
- Check your account again.
- Contact your bank or credit card company.